The leak
Every launch is invented again. Attendee and no-show get the same email. The company who paid is not an object in the CRM. Alumni disappear because they are still tagged as a webinar lead.
What to make true
Register, remind, attend, replay, one offer. Account and participant are different objects. The week after is booked before go-live.
How to read this lane
If registration is the vanity metric, start with the webinar funnel. If alumni vanish, start with the training CRM. If every launch is invented again, start with the launch calendar. The room is not the business.