The leak
A beautiful demo. A zip file. Then drift. Stolen leads. Speed-to-lead as a hope. Training as a Zoom after go-live. Reporting becomes a negotiation.
What to make true
Lock the core at HQ. Name local exceptions on purpose. Roll out through a real pilot. Make stolen leads visible. Governance is the product — not the snapshot zip.
How to read this lane
If locations invent pipelines, start with the franchise snapshot. If HQ cannot see stolen leads, start with routing. If reporting is a negotiation, start with governance. The zip file is never the product.