Intern
What you actually do
Run steps 01 and 02 this week. Do not add a feature. A stage or a date that means the work is done.
Library / Guides / Ask for the review after the work
Reviews compound local search and trust. Most teams ask at the worst moment: checkout, a bad invoice, day zero of a job that is not done. The system is: completed work triggers a polite ask, unhappy people get a private path first, and the CRM knows who was asked. Interns send the test. CEOs stop treating Google as a lottery.
Trigger: job complete, visit complete, move done — not estimate, not checkout panic.
Trigger: job complete, visit complete, move done — not estimate, not checkout panic.
Unhappy? Private recovery first. Do not spray a 2-star into public because your automation is blunt.
Track who was asked. Do not ask weekly forever.
Intern
Run steps 01 and 02 this week. Do not add a feature. A stage or a date that means the work is done.
Operator
Protect the sequence. Unhappy? Private recovery first. Do not spray a 2-star into public because your automation is blunt.
CEO
Do not fund more traffic or more seats until the scoreboard in this lesson is a number you will defend. Track who was asked. Do not ask weekly forever.
A stage or a date that means the work is done.
Why: If complete is a feeling, the ask will fire wrong.
Done when: A test completed job can trigger.
SMS or email with a direct link.
Why: Staff nagging at the desk is inconsistent and awkward.
Done when: The ask exists without a hero.
A 'how did we do' that routes 1–3 internally.
Why: Public review automation without a filter is how you scale complaints.
Done when: A low score creates a task, not a Google tab.
So you do not repeat.
Why: Repeat asks are how you look hungry.
Done when: Asked-on date on the contact.
Asks vs reviews vs recoveries.
Why: Otherwise you will not know if the system runs.
Done when: A monthly number.
Ask after the job is complete and the site is clean — not while the ladder is still in the driveway.
Checkout is payment stress. The work may not be done. You will get silence or a rating of the queue, not the job.
Reviews are a QR at the register in a panic.
Open the playbook ↗Working notes
The minimum CRM, pipeline, and nurture spec before you add more pages. Request the file. It arrives by email — not a public dump, not a drip of slogans.
Email and WhatsApp stay open. A call is for installing the system.