The usual failure
Broadcasts feel like work. A 5-email spine with one job per letter feels like a project. Replies go nowhere. Unengaged contacts never sunset.
What to make true
Short sequence. Human on replies. Stop rule. Segments that match relationship — not everyone who ever opted in.
Worked example
Keep it this plain. A team uses lead nurture as if buying the software installed the meaning. It did not. Broadcasts feel like work. A 5-email spine with one job per letter feels like a project. Replies go nowhere. Unengaged contacts never sunset. The move is not a new integration. Short sequence. Human on replies. Stop rule. Segments that match relationship — not everyone who ever opted in.